Pictures are the base of any VMS and without quality pictures, often have insufficient material for a problem free VMS. This means we need to ask you for additional information, and it can lead to complications and delays. In this document, we will talk about all the parameters that should be considered in order to take the best possible pictures for a problem-free VMS request.

Generalities and rules of thumb

As a rule, rather send too many pictures than too few. Having an insufficient number of pictures is the most common problem that occurs during VMS. It often means another visit to the customer has to be planned and that can easily be avoided by just spending a few more minutes around the wheelchair.

Detailed pictures are welcome too, these can be:

  • Under the wheelchair
  • Under the armrest
  • Detail of the T-track or tubing
  • Arm rest or joystick in different positions
  • With and without laptray
  • Wheelchair label with brand and model

Dimension references are also very helpful. Holding a yardstick, a ruler, a measuring tape or simply a coin next to the wheelchair structure makes sure reduces the chances of us asking for additional information and speeds up our reply time.

Take the pictures from a low angle so you are roughly at the same height as the wheelchair. This avoids deformations that can happen when taking the pictures from above.

Blurry pictures
Make sure your camera lens is clean and the pictures are focused on the wheelchair. Blurry pictures can lead to dimensional errors.

If possible, take the pictures in an environment where the wheelchair has a good contrast with the background.
Neutral background (e.g. in front of a white wall) usually work great.

Prefer diffused light to a flash or direct light. This can reflect on metal parts which creates white spots.
Also avoid taking pictures against day light. This will make the object you are photographing dark.

No generic pictures
No generic/manufacturer pictures of wheelchairs. Most often than not, wheelchairs are customized with different seats, cushions, joysticks, armrests, lap trays, breaks, etc. This is why VMS pictures should only be taken from the actual wheelchair the mount should be attached to. Generic pictures or pictures from similar wheelchairs do not represent the actual chair and will result in errors during the VMS process.

File format
Please send us the original pictures in JPG format as attachments to the email. Do not copy the pictures into a Word document or onto the email.

People in the pictures
Due to privacy law, all the pictures that include faces are blurred out upon receival. If possible, avoid having people in the background.
Note: When using our VMS app, faces are blurred out automatically.


Normal picture




Low contrast